Front Desk Supervisor

**Job Summary**:
The Front Desk Supervisor is responsible for overseeing the day-to-day operations of the front desk, ensuring that guests receive exceptional service, and supervising the front desk team. This role involves managing guest check-ins and check-outs, handling guest inquiries and complaints, and ensuring smooth coordination between departments. The Front Desk Supervisor also helps maintain the overall organization and functionality of the front desk area.

**Key Responsibilities**:

- **Guest Service Management**:

- Supervise front desk staff to ensure guests receive outstanding service.
- Handle guest complaints or special requests with professionalism and efficiency.
- Assist with check-in and check-out processes, ensuring accuracy and a seamless experience for guests.
- Ensure all guest transactions are processed accurately and efficiently.
- **Staff Supervision & Training**:

- Train, mentor, and support front desk staff in customer service practices, systems, and hotel policies.
- Assign shifts, monitor performance, and ensure coverage during peak hours.
- Conduct regular performance evaluations and provide feedback to team members.
- Address any employee issues or conflicts in a timely and effective manner.
- **Administrative & Operational Duties**:

- Monitor front desk procedures to ensure they comply with company standards.
- Review and maintain guest reservation records and ensure proper handling of check-ins/check-outs.
- Assist in the preparation of reports related to front desk operations, including occupancy, guest feedback, and revenue.
- Ensure the front desk area is well-maintained and organized at all times.
- **Communication & Coordination**:

- Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
- Maintain effective communication with upper management regarding operational issues or concerns.
- Provide guests with information about hotel services, local attractions, and dining options.
- **Security & Compliance**:

- Ensure the security and safety of guests and staff by adhering to hotel policies and procedures.
- Monitor guest access to hotel areas and ensure that keys and other sensitive information are handled securely.
- Assist with emergency procedures when necessary.

**Skills & Qualifications**:

- **Education & Experience**:

- High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
- Previous experience in a hotel or customer service role, with at least 1-2 years in a supervisory capacity.
- Familiarity with hotel management software (e.g., Opera, Micros, or similar systems).
- **Skills**:

- Strong leadership and interpersonal skills.
- Excellent communication skills, both written and verbal.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Problem-solving abilities and a guest-focused mindset.
- Detail-oriented with strong organizational skills.
- **Physical Requirements**:

- Ability to stand for long periods.
- Ability to lift and carry items up to 25 pounds (e.g., guest luggage, supplies).
- Flexibility to work evenings, weekends, and holidays as required.

Pay: ₹8,912.50 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person