Front Desk Supervisor

19 hours ago


Surat Gujarat, India Rayzon Solar Full time

**Job Summary**:
The Front Desk Supervisor is responsible for overseeing the day-to-day operations of the front desk, ensuring that guests receive exceptional service, and supervising the front desk team. This role involves managing guest check-ins and check-outs, handling guest inquiries and complaints, and ensuring smooth coordination between departments. The Front Desk Supervisor also helps maintain the overall organization and functionality of the front desk area.

**Key Responsibilities**:

- **Guest Service Management**:

- Supervise front desk staff to ensure guests receive outstanding service.
- Handle guest complaints or special requests with professionalism and efficiency.
- Assist with check-in and check-out processes, ensuring accuracy and a seamless experience for guests.
- Ensure all guest transactions are processed accurately and efficiently.
- **Staff Supervision & Training**:

- Train, mentor, and support front desk staff in customer service practices, systems, and hotel policies.
- Assign shifts, monitor performance, and ensure coverage during peak hours.
- Conduct regular performance evaluations and provide feedback to team members.
- Address any employee issues or conflicts in a timely and effective manner.
- **Administrative & Operational Duties**:

- Monitor front desk procedures to ensure they comply with company standards.
- Review and maintain guest reservation records and ensure proper handling of check-ins/check-outs.
- Assist in the preparation of reports related to front desk operations, including occupancy, guest feedback, and revenue.
- Ensure the front desk area is well-maintained and organized at all times.
- **Communication & Coordination**:

- Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
- Maintain effective communication with upper management regarding operational issues or concerns.
- Provide guests with information about hotel services, local attractions, and dining options.
- **Security & Compliance**:

- Ensure the security and safety of guests and staff by adhering to hotel policies and procedures.
- Monitor guest access to hotel areas and ensure that keys and other sensitive information are handled securely.
- Assist with emergency procedures when necessary.

**Skills & Qualifications**:

- **Education & Experience**:

- High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
- Previous experience in a hotel or customer service role, with at least 1-2 years in a supervisory capacity.
- Familiarity with hotel management software (e.g., Opera, Micros, or similar systems).
- **Skills**:

- Strong leadership and interpersonal skills.
- Excellent communication skills, both written and verbal.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Problem-solving abilities and a guest-focused mindset.
- Detail-oriented with strong organizational skills.
- **Physical Requirements**:

- Ability to stand for long periods.
- Ability to lift and carry items up to 25 pounds (e.g., guest luggage, supplies).
- Flexibility to work evenings, weekends, and holidays as required.

Pay: ₹8,912.50 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


  • Front Desk

    3 weeks ago


    Surat, Gujarat, India Rishi Jobs Full time

    Profile Front Desk Experience Fresher to 3yrs Salary Range 15k for Fresher 3 years experience 17k-20k Roles This is a full-time on-site role for a Front Desk Executive located in Surat The Front Desk Executive will be responsible for greeting and welcoming patients and visitors managing reservations answering calls and addressing customer...


  • Surat, Gujarat, India Ginger Hotel Surat City Centre Full time

    **Job Brief**: We are looking for a Hotel Front Desk Executive to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Executive responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and...

  • Front Desk

    3 weeks ago


    Surat, India RISHI JOBS Full time

    Profile : Front Desk Experience : Fresher to 3yrs+ Salary Range:  15k for Fresher, 3+ years experience 17k-20k Roles : This is a full-time on-site role for a Front Desk Executive located in Surat. The Front Desk Executive will be responsible for greeting and welcoming patients and visitors, managing reservations, answering calls, and...

  • Front Desk Executive

    2 weeks ago


    Surat, Gujarat, India STREETVIEW FOODS LLP Full time

    A front desk executive's job description involves being the first point of contact, greeting visitors, managing the reception area, and handling administrative tasks like answering phones, scheduling appointments, and sorting mail. They are responsible for creating a welcoming atmosphere, providing information, and ensuring the smooth day-to-day operation of...

  • Front Desk Executive

    20 hours ago


    Surat, Gujarat, India Hivekra Full time

    Job Purpose manage front desk responsibilities, coordinate administrative tasks, and ensure the smooth functioning of office operations. Job Responsibility - Serve as the first point of contract for visitors, clients, and employees, ensuring, a welcoming and professional environment. - Manage front desk operations, including answering and directing...


  • Surat, Gujarat, India Rayzon Solar Full time

    Looking for immediate joiners Job Location : Sarthana Jakatnaka **Job Title: Front Desk Receptionist** **Job Summary**: The Front Desk Receptionist is responsible for greeting and assisting visitors, handling incoming calls, and performing a variety of administrative tasks. They are the first point of contact for clients and guests and play a vital role...


  • Surat, Gujarat, India Shish Industries Limited Full time

    We at Shish Industries Ltd are seeking a dynamic and motivated Front Desk Executive to join our company. **Roles & Responsibilities** - Screening phone calls & customer enquiries and transfer calls to intended parties - Handle all incoming /outgoing documents / courier - Booking of meeting rooms, Travel and hotel booking - Attend to visitors, guest, vendor...


  • Surat, Gujarat, India Booming Bulls Academy Full time

    The Front Desk Executive is the first point of contact for clients, visitors, and staff. This role requires a professional, courteous, and efficient individual who can manage the front desk operations, handle incoming calls, and provide administrative support to various departments. Key Responsibilities: - Greet and welcome visitors in a professional and...


  • Surat, Gujarat, India Ascolite Full time

    Job ID: 93953 Employment Type: Full Time Reference: Work Experience: 0 To 2.0 Year(s) CTC Salary: Not Disclosed by Recruiter Function: Admin/Secretarial/Front Office Industry: Airlines/Travel/Tourism **Location**: - Surat **Greeting clients and setting a positive office atmosphere**. answering the phone, taking messages and redirecting calls to...


  • Surat, Gujarat, India Complete job Full time

    **Job description** We are looking for a highly organized and customer-focused Front Desk Administrator to manage walk + Roles and Responsibilities: Front Desk Administrator 1. Handle walk-in inquiries and provide initial information about student visa services. 2. Record and maintain accurate data for all walk-in clients. 3. Serve as the primary point...