Front Desk Agent

**Job Title**: Virtual Front Desk Representative for Rentels

**Location**: Majura Gate, Surat, Gujarat

**Position Type**: Full-Time

**Salary Range**: Up to ₹30,000 per month

**Work Location**: Office-based in Surat, Gujarat

**Fluent English Proficiency Required**

**Why Join Us?**
Looking for a dynamic, rewarding career with opportunities to grow? Join _The Virtual Management_, a leading provider of management services for short-term and long-term rentals across the UK, US, and UAE As a member of our team, you'll be an integral part of a global hospitality network, ensuring guests have unforgettable stays with top-notch service. We're not just offering a job - we’re offering a chance to build a career with a forward-thinking, supportive team that values your contributions and fosters career growth.

**Key Responsibilities**:

- **Guest Experience Excellence**: Handle guest check-ins and check-outs with professionalism and a personal touch.
- **Customer Support**: Quickly respond to guest inquiries, resolve concerns, and provide clear, accurate information about services, amenities, and local attractions.
- **Team Collaboration**: Work closely with our rental staff to ensure a seamless experience for our guests.
- **Problem Solving**: Maintain a calm, empathetic demeanor while addressing guests' needs and providing solutions.

**Qualifications**:

- Fluent in **English** (both written and spoken)
- Prior **customer service** experience is a plus
- Enthusiastic about delivering **exceptional guest service**:

- Comfortable using **basic computer tools** and virtual communication platforms

**Benefits**:

- **Attractive Salary**: Earn up to ₹30,000 per month
- **Growth Opportunities**: Access career advancement with comprehensive training and development
- **Global Exposure**: Be part of an international network managing properties in the UK, US, and UAE
- **Additional Perks**: Food provided, paid time off, overtime pay, shift allowances, and performance bonuses
- **Flexible Work Environment**: Enjoy a variety of shift options and a team-focused, collaborative atmosphere

**Shift Timings**:

- **Day Shift**: 10:00 AM - 08:00 PM
- **Night Shifts**: 06:30 PM - 04:30 AM | 09:30 PM - 06:30 AM
- **6 Days a Week** with a weekly off scheduled on weekdays

**About Us**:
**Why You’ll Love Working with Us**:

- **Innovative Culture**: We nurture creativity, embrace new ideas, and encourage growth through collaboration.
- **Career Growth**: We’re committed to your success with ongoing training and development programs.
- **Diverse & Inclusive**: We celebrate diversity and foster an inclusive, welcoming environment for everyone.
- **Work-Life Balance**: Enjoy flexible scheduling and a healthy work-life balance.
- **Positive Company Culture**: A culture that values teamwork, respect, and mutual support.

If you’re passionate about delivering world-class customer service, join our team at _The Virtual Management_. We provide a unique, dynamic work environment where your skills will be valued, and your growth is supported.

**How to Apply**:
We can’t wait to hear from you

This job can also be searched as Front desk agent, Front desk executive, and Customer support.

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Food provided
- Leave encashment

Schedule:

- Day shift
- Morning shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Majura Gate, Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- Fluent English (preferred)

**Location**:

- Majura Gate, Surat, Gujarat (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person