Cts - Managed Services

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services.

Picture yourself as a trusted advisor - collaborating directly with customers to unravel their business needs, pain points, and technical requirements. Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success.

Your role as a Client Technical Solutioner is pivotal in developing domain-specific solutions for our cutting-edge services and offerings. You will be at the forefront of crafting tailored domain solutions and cost cases for both simple and complex, long-term opportunities, demonstrating we meet our customers' requirements while helping them overcome their business challenges.

At Kyndryl, we believe in the power of collaboration and your expertise will be essential in supporting our Technical Solutioning and Solutioning Managers during customer technology and business discussions, even at the highest levels of Business/IT Director/LOB. You will have the chance to demonstrate the value of our solutions and products, effectively communicating their business and technical benefits to decision makers and customers.

In this role, you will thrive as you create innovative technical solutions that align with industry trends and exceed customer expectations. Your ability to collaborate seamlessly with internal stakeholders will enable you to gather the necessary documents and technical insights to deliver compelling bid submissions. Not only will you define winning cost models for deals, but you will also lead these deals to profitability, ensuring the ultimate success of both our customers and Kyndryl. You will play an essential role in contract negotiations, up to the point of signature, and facilitate a smooth engagement hand-over process.

Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others

Required Skills and Experience

IT Managed Services (Technology Towers):

- Understanding of various Hyper-scales/ Public Cloud Services /Cloud Native elements from a Managed Services context such as management of - Cloud native services, landing zone/elements, Compute/storage instances, Cloud Native administration /security/optimization.
- Knowledge of new age Hybrid Cloud, multi-cloud and Containers/kubernetes platforms operations and management and tools/service management framework.
- Deep understanding of various legacy Data Center /Hybrid Cloud infrastructure / Hyperconverged infrastructure / Public Clouds /Cloud Native elements from a Managed Services context such as management of - Server, Storage, DB, Middleware, RTO, RPO, HA, Backup, firewalls, switches routers.
- Proven understanding & experience of various IT Managed Services aspects such as Service Window, Availability SLA, Incident SLA, SLO, KPI.
- Experience of solutioning Shared Service Model / dedicated on-premise solution model.
- Knowledge in AI/ML driven service delivery, Automation -Ansible, AIOps, Observability or Hybrid Cloud / Multi-Cloud environments for modern service delivery and operations.
- Knowledge in security managed services for technologies deployed across Data Center, Cloud Native Security, Network and perimeter security, End point security etc

Digital Workplace Services:

- Deep understanding of today’s Digital Workplace Services; workplace modernization ba