Cts - Managed Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Client Technical Solutioner - CTS is Kyndryl’s key interface to the clients to understand the business requirements related to Infrastructure Managed Services covering management domains such as Private / Public Cloud management, Network management, End User Services / Digital Workplace Services, Asset Management, IT Service Management (Service Desk / Incident / Problem / Change / SLA / SLO / KPI etc) This requires consultative pre-sales engagements with the client with the Client to architect the solution.

Job role requires sound technical knowledge, proven business acumen and differentiating client interfacing ability. Consultant is required to anticipate, create and define an innovative technical solution which matches customer’s needs and IBM’s tactical and strategic requirements.

Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

IT Managed Services for Hybrid Cloud / Public Cloud landscape.

Managed Services for Hybrid Cloud / Public Cloud / Application landscape.

50%
- Deep understanding of various legacy Data Center /Hybrid Cloud infrastructure / Hyperconverged infrastructure / Public Clouds /Cloud Native elements from a Managed Services context such as management of - Server, Storage, DB, Middleware, RTO, RPO, HA, Backup, firewalls, switches routers.
- Understanding of various Hyper-scalers/ Public Cloud Services /Cloud Native elements from a Managed Services context such as management of - Cloud native services, landing zone/elements, Compute/storage instances, Cloud Native administration /security/optimization.
- Proven understanding & experience of various IT Managed Services aspects such as Service Window, Availability SLA, Incident SLA, SLO, KPI.
- Experience of solutioning Shared Service Model / dedicated on-premise solution model.
- Knowledge in Automation - IPsoft, Ansible, AIOps for operational optimization for Hybrid Cloud / Multi-Cloud environments.
- Knowledge of new age Hybrid Cloud, multi-cloud and Containers/kubernetes platforms operations and management and tools/service management framework.
- Knowledge in security managed services for technologies deployed in Data Center and Cloud native

Managed Services for End User / Digital Workplace
- Deep understanding of today’s Digital Workplace Solution & End User Services solution and service desk solutions
- Digital experience management, workflow orchestration, Digital workplace analytics and insights, workplace and service desk automation
- Proven experience of solutioning Digital Workplace Support solution covering multi-location on-premise / on-call support models.
- Proven experience of solutioning complex Service Window & SLAs for Incident, Change, On-call, AMC, Vendor Management etc.
- Deep understanding of Asset Management, Patch Management solutions.
- Deep understanding of service desk solutions & related KPIs of Response, Resolution, MTTR etc.
- Deep understanding of automation, cognitive & self heal, self help solutions and integrating the productivity & efficiency benefits of these components in the overall solution.
- Workflow orchestration and Digital experience management
- Experience in End user computing solutions like VDI, Mobility/MDM, unified end point management, workplace transformation etc.

Preferred Skills and Experience
- Experience in a consulting or advisory role, where you have provided strategic guidance and solutions to customers, can be beneficial
- Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
- Experience in supporting sales efforts by collaborating with the sales team, preparing sales