Customer Service Representative

3 days ago

Gurugram Haryana, India AK Global Management Services Full time

**Job Summary**:
**Key Responsibilities**:

- Respond to queries with clarity, professionalism, and empathy.
- Understand client needs and objectives to proactively offer solutions and ensure service satisfaction.
- Follow up with customers to ensure their concerns are addressed fully
- Maintain accurate and up-to-date records of all customer interactions in the CRM (Customer Relationship Management) system.
- Ensure customers leave every interaction feeling valued and supported.
- Maintain detailed and organized records of client interactions and communications in CRM tools.
- Collect feedback and insights to help improve service offerings and client experience.

**Qualifications and Skills**:

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 3-6 months of experience in a client-facing role (client relationship, account management, or customer service).
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric attitude.
- Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
- Problem-solving mindset with attention to detail.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 6395973115

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