Workforce Management Analyst
3 days ago
As a People Manager with a focus on Real-Time Adherence (RTA), your primary responsibility is to manage and own the service level delivery in accordance with the Statement of Work (SOW) of the process. It is crucial to maintain RTA staffing levels based on the business requirements to ensure optimal performance. - Create and share reports with zero errors, meeting the specific needs of the business. - Conduct Root Cause Analysis (RCA) for any deviations in Service Level Agreements (SLA) both on an intraday and end-of-day basis and share with Operations (Ops) or Workforce Management (WFM) leadership promptly for review. - Ensure that all activities and Key Result Areas (KRAs) are executed by the team with 100% accuracy and without delays. - Address ad hoc requests based on business needs and consistently challenge the status quo by thinking innovatively to drive process improvement ideas and projects. You will be required to deliver and complete a minimum of one project idea, whether a new concept or an enhancement to existing Business-As-Usual (BAU) activities, every quarter. Any anomalies in projects or processes should be highlighted to Ops/WFM leadership. Effective stakeholder management to avoid escalations and ensuring zero escalations, along with efficient team management to ensure cross-skilling across the team to prevent single points of failure, are key responsibilities. Upholding integrity and discipline, and compliance with CTS policies for yourself and the team, is paramount for success in this role.,
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Workforce Management
2 weeks ago
Haryana, India IAssess Consultants LLP Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title:Workforce Management (WFM) Executive / AnalystLocation:Mohali / Gurgaon / KarnalExperience:2+ years in Workforce Management, Scheduling, or related operationsIndustry:BPO / ITES / Service-Based / Call CenterAbout The RoleWe are looking for a motivated and detail-oriented Workforce Management (WFM) professional to join our team in Mohali, Gurgaon,...
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Senior Analyst
2 weeks ago
haryana, India NAB Full timeKey Accountabilities: This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
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Senior Analyst
2 weeks ago
haryana, India NAB Full timeKey Accountabilities:This role is responsible for :Better experience for Customer and ColleagueProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
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Manager Workforce Insights
3 days ago
Gurgaon, Haryana, India McCormick Full timePosition Overview The Workforce Insights Analyst will play a key role in supporting the implementation and optimization of organizational design technology This role will focus on data analysis reporting and process improvement to ensure the successful adoption of the technology and its alignment with business goals The ideal candidate will have a strong...
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Workforce Management Specialist
2 weeks ago
haryana, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
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Senior Analyst
2 weeks ago
Gurugram, Haryana, India, IN NAB Full timeKey Accountabilities:This role is responsible for :Better experience for Customer and ColleagueProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
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Executive Workforce Management
3 weeks ago
Gurgaon, Haryana, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Executive Workforce Management
2 weeks ago
Gurgaon, Haryana, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Ind Configuration Analyst Ii
2 weeks ago
Gurgaon, Haryana, India Aon Full timeJob Title- IND Configuration Analyst II Solution Line- Health Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time -5PM to 2AM People Manager role No Required education and certifications critical for the role- B Tech MCA or relevant qualification Required years of experience - 2-4 Years experience in...
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Ind Analyst I
3 weeks ago
Gurgaon, Haryana, India Aon Full timeJob Title- IND Analyst I - TS-Ops Solution Line- TS- Talent Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time - 12PM to 9PM or 8AM to 5PM People Manager role No Required education and certifications critical for the roleGraduate Except technical graduates Required years of experience - 0-1 year of...
