Call Centre Executive

3 days ago

Gurugram Haryana, India Epoch Elder Care Full time

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors.

**Designation** - Customer Support Executive

**Location**:

- Gurugram

**Role and Responsibilities**
- Manage incoming calls via the IVR system for efficient routing.
- Ensure timely and accurate transfer of calls to appropriate departments.
- Respond to customer inquiries professionally and courteously.
- Provide accurate and timely resolutions to customer queries.
- Accurately log and update customer information, leads, and interaction details in the CRM system.
- Maintain up-to-date and accessible customer records.
- Confirm appointments with customers proactively.
- Address last-minute queries to ensure customer satisfaction.
- Manage and confirm viewing appointments.
- Communicate necessary details to customers and team members efficiently.
- Send personalized introduction messages to clients to ensure a positive onboarding experience.

**Required Skills**:

- Writing Skills: Should have good writing skills and can formulate drafts for clients.
- Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally with clients, as required
- Computer skills: Ability to create and maintain sales records and reports. Comfortable with Word, Excel, PowerPoint.
- Working days: 6 working days with 1 day off, which will be during the week.
- Mandatory Language Fluency: English and Hindi

**Qualifications** - Graduation/Post Graduation - degree in any stream

**Experience** - Minimum 2 years of experience in Customer Support

**Job Types**: Full-time, Permanent

Pay: ₹10,030.41 - ₹34,136.44 per month

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is your Current CT C? (Mention your annual CTC)
- What is your Expected CT C? (Mention your annual CTC Expectations)
- What is your Notice Period (Mention number of days)
- How many years of experience do you have ?
- Are you fine with the rotational shifts ?

Work Location: In person

Expected Start Date: 29/05/2025

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