Call Center Representative

4 days ago

DLF PhII Gurugram Haryana, India BRAND PULSE Full time ₹ 3,00,00,000 - ₹ 4,20,00,000 per year

Job Description – Call Centre Executive

Position Title: Call Centre Executive – Student Enquiries & Career Counselling

Department: Admissions / Student Outreach

Location: Gurgaon

Employment Type: Full-time

Role Overview:

We are seeking a dynamic and customer focused Call Centre Executive with strong communication and counselling skills to join our team. The role involves handling inbound and outbound calls, managing student/parent enquiries through CRM, and guiding prospective students with the career pathways, courses, and institutional offerings. The ideal candidate shall be adept at using CRM software for lead tracking and conversion and should have a consultative approach to career counselling.

Key Responsibilities:

  • Handle inbound and outbound calls to prospective students and parents in a professional and empathetic manner.
  • Provide accurate information about courses, admission procedures, fee structures, and career opportunities.
  • Maintain and update student enquiry data in the CRM system ensuring accuracy and timely follow-ups.
  • Manage leads, nurture prospects and achieve admission/conversion targets.
  • Respond promptly to student queries via phone, email and chat, ensuring a high-quality student experience.
  • Coordinate with the admissions, training and marketing teams to ensure smooth student onboarding.
  • Regularly track and report on lead conversion, call performance, and CRM data insights.
  • Participate in various training sessions to stay updated.
  • Uphold institutional values and ensure every interaction reflects professionalism, empathy and trust.

Key Skills & Competencies:

  • Excellent verbal communication skills in English (additional regional languages are a plus).
  • Strong persuasion, interpersonal, and listening skills.
  • Proficiency in using CRM tools/software.
  • Ability to multitask, prioritise, and manage time effectively.
  • Target-oriented mindset with proven ability to meet or exceed call and admission targets.
  • High level of patience, empathy, and resilience when dealing with parents/students.

Qualifications & Experience:

  • Bachelor's degree in any discipline.
  • Freshers or having 1–3 years of experience in Call Centre, Student Counselling, or Admissions in the education sector.
  • Hands-on experience with CRM platforms and call centre software.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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