Telecaller (Real Estate - Pre Sales)

10 hours ago

Lake Town Kolkata West Bengal, India Silver Villa Constructions Pvt. Ltd. Full time

**About the role**

You’ll work at a **real estate company**, calling **old and new clients** to qualify them for a site visit or sales discussion, **reply to social messages**, and **audit feedback from previous visits**—all while keeping clean notes in Zoho Bigin.

**What you’ll do**
- **Call new enquiries within 15 minutes**; qualify diligently (decision-maker, budget, timeline, area, loan need).
- **Call past/old leads** to re-engage, update status, and progress them to visit/booking.
- **Reply to social messages** (WhatsApp/FB/IG) with clear, polite written responses.
- **Audit post-visit feedback**: reach out after visits, capture concerns/NPS, and log next steps; close the loop with Sales Associates.
- Offer two site-visit slots, confirm, and trigger WhatsApp confirmation.
- Record call/chat outcome, notes, and next action immediately in **Zoho Bigin**.
- Share accurate basics (price range, location, travel time) and escalate hot prospects promptly.

**Must-haves**
- **Clear speaking voice**, steady pace, polite/confident tone.
- **Fluent Bengali/Hindi**; working English; clean WhatsApp/chat writing.
- Female preferred.
- Patient listener; asks follow-ups; handles objections calmly.
- Disciplined documentation; comfortable with daily call targets.
- Basic Excel/Google Sheets; headset + stable connection; okay with **Thursday week-off**.

**Good to have**
- Telecalling experience (real estate/education/finserv).
- Exposure to **CRM** and **WhatsApp Replies**

**Compensation**
- **₹15,000-25,000 (Based on our evaluation)**

Pay: ₹15,000.00 - ₹24,000.00 per month

Ability to commute/relocate:

- Lake Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Telecommunication: 1 year (preferred)

**Language**:

- Bengali (required)

Work Location: In person

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