Reservations: Hotel/resort

1 week ago

Kolkata West Bengal, India Sagar Fabrics Full time

**Summary**:
The Reservations Agent manages the hotel’s booking system, coordinating guest reservations, cancellations, and amendments to optimize occupancy and maximize revenue while ensuring excellent guest service.

**Key Responsibilities**:

- Manage and update room availability and rates across multiple platforms in real-time using property management and channel management systems.
- Confirm bookings, modify reservations, handle cancellations, and manage special guest requests efficiently.
- Promote hotel packages, upsell additional services, and process payments related to reservations.
- Liaise with front desk, housekeeping, and sales departments to ensure smooth guest arrival and stay.
- Monitor booking trends, generate reports on occupancy and revenue metrics for management review.
- Maintain accurate and organized booking records in compliance with company policies.
- Troubleshoot booking conflicts and resolve issues, such as overbooking or double reservations, with a calm and solution-oriented approach.

**Employer Requirements**:

- Minimum high school diploma; professional certifications in hospitality or travel preferred.
- Previous experience in hotel/reservation roles with hospitality customer service aptitude.
- Strong multitasking and time-management skills combined with attention to detail.
- Proficient with Microsoft Office and reservation management software.
- Excellent communication skills and ability to handle pressure during peak booking periods.
- Flexibility to work shifts including weekends and holidays.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8484030688

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