Reservations: Hotel/Resort

2 days ago

Kolkata, West Bengal, India Sagar Fabrics Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Summary:

The Reservations Agent manages the hotel's booking system, coordinating guest reservations, cancellations, and amendments to optimize occupancy and maximize revenue while ensuring excellent guest service.

Key Responsibilities:

  • Receive and respond to guest inquiries via phone, email, and online portals promptly and professionally.
  • Manage and update room availability and rates across multiple platforms in real-time using property management and channel management systems.
  • Confirm bookings, modify reservations, handle cancellations, and manage special guest requests efficiently.
  • Promote hotel packages, upsell additional services, and process payments related to reservations.
  • Liaise with front desk, housekeeping, and sales departments to ensure smooth guest arrival and stay.
  • Monitor booking trends, generate reports on occupancy and revenue metrics for management review.
  • Maintain accurate and organized booking records in compliance with company policies.
  • Troubleshoot booking conflicts and resolve issues, such as overbooking or double reservations, with a calm and solution-oriented approach.

Employer Requirements:

  • Minimum high school diploma; professional certifications in hospitality or travel preferred.
  • Previous experience in hotel/reservation roles with hospitality customer service aptitude.
  • Strong multitasking and time-management skills combined with attention to detail.
  • Proficient with Microsoft Office and reservation management software.
  • Excellent communication skills and ability to handle pressure during peak booking periods.
  • Flexibility to work shifts including weekends and holidays.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

Speak with the employer

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