Customer Service Support

2 days ago

Pune Maharashtra, India Ingersoll Rand Full time

Customer Service Specialist

**Location**

Pune

**About Us**

Products and Brands: Nash, Garo, Hoffman Lamson

**Job Summary**

**Responsibilities**
- Enquiry Handling
- Co-ordinating with customers to get detailed information and submit the price quotation.
- Communication with Inter-company for IC quotes.
- Extracting information from SAP i.e BOM, Last purchase history, Machine history, drawings
- Prepare cost estimation and pricing.
- Tender submission and follow up activities on Government portals.
- Weekly monitoring Order booking and Revenue and provide forecast.
- Co-ordination with cross function teams i.e Order processing/Purchase/planning/Logistic/Finance to execute orders.
- AR collection/ payment follow ups.

**Basic Qualifications**
- Diploma or graduate in Engineering (Mechanical/ Electrical/ Instrument control)
- Proficiency in English Language.

**Travel & Work Arrangements/Requirements**

NA

**Key Competencies**
- Minimum 4-5 years of experience in Sales and Aftermarket
- Excellent verbal and written communication skill for building customer relationship and resolving queries.
- Knowledge of costing and ability to calculate competitive pricing for customers.
- Ability to Analyse data to prepare forecast, set pricing and evaluate proposals.
- Knowledge and experience of SAP is mandatory.
- Should be able to build trust and maintaining long term relationships with customers.

**What we Offer**
- We are all owners of the company Stock options(Employee Ownership Program) that align your interests with the company's success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

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