Customer Support

3 days ago


Pune Maharashtra, India Global Electronics Full time

**Overview**:
We are currently looking for a dynamic and results-oriented Customer Support to join our team at Global Electronics.
- Understanding customer needs and providing appropriate solutions and attention
- Communicating with customers about their experiences with a product or service
- Providing information about products and services, taking orders, and addressing customer complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Escalating unresolved issues to the designated internal teams for further investigation
- Working closely with the product or service teams to learn about product details, services, and warranties on offer
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date
- Ensuring customer satisfaction and providing professional customer support

Schedule:

- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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