Client Service Officer
7 days ago
**Job Summary**:
- Address guest questions and resolve concerns promptly.
- Oversee and maintain accurate reservation records.
- Manage cancellations, modifications, and billing processes.
- Develop special offers and promotions to increase bookings.
- Coordinate pre-arrival logistics with support teams and partners.
- Assist with daily reports and identify opportunities for upselling.
- Adhere to policies and maintain quality standards.
- Arrange travel-related services like transportation and dining.
- Conduct market research for service enhancements.
- Ensure seamless transition of reservation details to the operations team.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (required)
- Client handling: 1 year (required)
**Language**:
- Fluent English (required)
Work Location: In person
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