Junior Customer Care Executive
1 week ago
**About Us**:
Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries andover 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount oftime. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texasbased corporation and have been in the business for almost 15 years. We have a dedicated andstrong team of 650+ associates and we are continuously adding new people to our team. Ergode isconsistently ranked among the top online shopping destinations as we have been rated as the Top 30Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking oneBay.
- **Our Businesses**_ | AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES |
- **Our Brands**_ | MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA |VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS |MORNING STAR | YARDLIO | KOZI | CLEAR BOTTLE |
**Key Responsibilities**:
l Return Processing Time:Manage the end-to-end return process, including receiving, inspecting, and updating the Warehouse Management System (WMS) and tracking spreadsheets.
l Inventory Accuracy and Updates:Ensure accurate updates of product prices and quantities in the system after returns are processed.
l Order Processing and Shipment Tracking:Oversee order processing and ensure shipments are tracked without errors or delays.
l Resolution of 3PL Issues:Collaborate with third-party logistics (3PL) providers to quickly resolve issues such as unshipped or short-shipped orders.
l Product Relisting Rate:Ensure returned products are inspected and relisted for sale as quickly as possible to minimize revenue loss.
l Customer Satisfaction:Address return-related customer inquiries and complaints, aiming to resolve issues in a timely and professional manner.
l Adherence to SLA:Ensure compliance with service-level agreements (SLAs) related to return handling, stock updates, and order processing.
**Qualification**: - Any Graduate passed with relevant experience (Min 1 year).
- **Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹21,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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