Junior Customer Service Executive

2 days ago

Mumbai Maharashtra, India FAE Beauty Full time

**Location**: Mumbai
**Experience**: 1 year
**Type**:Full-time, In Person

**Position Overview**:
We’re looking for a Junior Customer Service Executive who can turn conversations into connections, and queries into happy, loyal customers. If you’re empathetic, solutions-driven, and excited to build meaningful relationships with our community, this role is for you.

**What You’ll Do**:

- **Resolve with care**: Provide clear, accurate, and empathetic solutions to customer issues, ensuring resolutions are timely and effective.
- **Close the loop**: Identify recurring issues and share insights with operations, logistics, and product teams to help us get better every day.
- **Own your numbers**: Track and update records accurately to keep data reliable.
- **Collaborate deeply**: Work closely with logistics, ops & product to ensure smooth deliveries and proactive communication with customers.

**What We’re Looking For**:

- 1 year of customer service or client servicing experience (D2C, e-commerce is a plus).
- Strong communication skills in English
- A problem-solver with patience, empathy, and a customer-first mindset.
- Highly organized
- Comfort with Excel.
- Ability to juggle multiple conversations while keeping quality high.
- Based in Mumbai and available to work full-time from our office.

**Job Types**: Full-time, Permanent

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- How many years of relevant experience do you have?
- What is your current CTC?
- What is your expected CTC?

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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