Customer Service/restaurant

1 week ago

Koregaon Park Pune Maharashtra, India 729 Grams Coffee Roasters Full time

**Key Responsibilities**:

- **Customer Engagement**:

- Greet customers warmly and assist them in making beverage and food selections.
- Provide personalized recommendations based on customer preferences and taste profiles.
- **Order Management**:

- Accurately take orders at the counter or through the POS system.
- Ensure orders are communicated clearly to the barista and kitchen teams.
- Handle payments, refunds, and loyalty program inquiries efficiently.
- **Coffee Knowledge**:

- Educate customers on specialty coffee offerings, origins, flavor notes, and brewing methods.
- Explain menu options, including signature drinks, seasonal specials, and food pairings.
- **Upselling & Promotion**:

- Suggest upgrades, pairings, or new products to enhance the customer experience.
- Promote merchandise, retail coffee beans, and special events.
- **Customer Issue Resolution**:

- Address customer complaints or concerns promptly and professionally.
- Escalate unresolved issues to the manager when necessary.
- **Shop Maintenance**:

- Ensure the cleanliness and organization of the customer area, including tables, counters, and restrooms.
- Restock supplies (napkins, cutlery, etc.) as needed.
- **Team Collaboration**:

- Work closely with the barista and kitchen staff to ensure seamless service delivery.
- Participate in team meetings and contribute ideas for improving service and customer satisfaction.

**Qualifications**:

- Minimum 1 year of experience in a customer service or hospitality role, preferably in a café, restaurant, or coffee shop.
- Passion for coffee and a willingness to learn about specialty coffee.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic knowledge of POS systems is a plus.

**Benefits**:

- Training on specialty coffee and brewing methods.
- Opportunity to work with a passionate and friendly team in a growing specialty coffee culture.
- Competitive salary with potential for growth within the company.

**Schedule**:
Full-time or part-time positions available, with flexible shifts including weekends and holidays.

Would you like me to customize this further based on your café's requirements?

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided

Schedule:

- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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