Resource Coordinator

1 day ago

Bengaluru Karnataka, India Anthology, Inc. Full time

Resource Coordinator

Bangalore, India

The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

The Resource Coordinator plays an integral role within the Global Customer Success (GCS) organization. The GCS Operations organization is focused on facilitating operational efficiency by innovating, streamlining, and implementing world-class tools and resource management processes across the organization.

Primary responsibilities:

- Assigning resources to projects based on skill sets, availability, and project requirements
- Monitoring and forecasting resource needs to ensure projects are adequately staffed
- Aligning with GCS leaders, business operations, project managers, central internal cross-functional teams, and team members to understand resource needs, constraints, identifying and assigning resources and communicating accordingly
- Generating and analyzing reports on pipeline, resource utilization, capacity, and forecast to ensure data integrity and accuracy within the PSA tool
- Addressing and resolving any resource-related conflicts or issues
- Developing and implementing processes to improve resource management efficiency
- Providing support for special projects and initiatives as needed

Required skills/qualifications:

- Associate’s degree or equivalent combination of education and experience
- Strong attention to detail, organizational skills, and ability to follow set guidelines and processes
- Ability to work independently as well as part of a global team (including on call holiday hours) and manage multiple projects simultaneously
- Excellent communication, collaboration, multitasking, and interpersonal abilities
- Proven experience in a similar role, preferably in a fast-paced environment
- Analytical mindset with attention to detail
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, Planner) and Professional Services Automation (PSA) tool(s)
- Fluency in written and spoken English

Preferred skills/qualifications:

- Experience working in Salesforce and/or Kantata

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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