Customer Support Associate

3 days ago

Indore, India Paradise International Trading Full time

**Profile**:Customer Support Associate

**Location**:Indore

**Experience**:0.6-3 year

**Responsibilities**:

- Timely Communicate with customer's & update them the product delivery status.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Skiils Required**
- Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving....
- Clear Communication....
- Friendly Attitude....
- Empathy....
- Business Acumen....
- Product/Service Knowledge....

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,267.01 - ₹26,736.47 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 7880155603

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