Chat Process- Customer Support Associate- Indore

3 days ago

Indore, India Cenus Consulting Full time

**Job Location - Indore (M.P.)**

**Job Profile
- Work From Office - Customer Support Associate( BPO Industry-Chat Process)**

**Skills Required**:

- Excellent Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Cab Facility for night Shift.
- Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.
- Chat Process.
- 5 days working.

**Responsibilities**:

- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality
- Assurance, First Contact Resolution, and NPS

**Attitude**
- Time Conscious
- Detail Orientation
- Flexible & Adaptability
- Patience
- Proactive

**Behavioral Competencies**
- Problem Solving
- Customer Focus
- Communication
- Learning Orientation
- Result Orientation

**Salary Offered: 2.75 LPA to 3.1 LPA (Fixed CTC)**
Variable upto 7000 per month(Depending on performance)

**Job Location: Indore, Madhya Pradesh**

**Feel free to contact us for any query-**

**Cenus Consulting**

**502-B, Rajani Bhawan, MG Road, Indore(M.P.)**

**Ph. : -
+91-XXXXXXXXXX
, 9713063937**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹22,000.00 - ₹27,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 8770022807

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