Customer Service Representative

2 days ago


New Delhi, India SCALA HIGHER EDUCATION Full time

You shall be responsible for:

- Guidance and attention to the student for the correct use of the Virtual Classroom, information systems, and virtual tools
- Helping them identify their learning styles. To encourage the student's independence for them to become self-managers of their learning
- To contain students with low performance and support them with approval strategies
- To promote study habits in students, as well as strategies to generate meaningful learning
- Promptly follow up on high-risk students
- Follow up on the agreements generated
- Identify student problems, in terms of academic, socioeconomic, health, family, among others, and offer alternative solutions to avoid dropout
- Periodic communication and follow-up with the students, by different methods to motivate, guide, and reinforce their academic performance and professional training
- Support, attention, and counseling in administrative, financial, and school processes to our students.
- Support requests (tickets) for the resolution of cases
- Time and activity planning through the work schedule and comms channels software.
- Immediately implement and execute contact and follow-up recommendations requested by the supervisor to improve performance
- Daily record all communication with the student in SUGAR-CRM (database where interactions and calls with

You should have/be:

- At least 1-3 years of customer service experience in a BPO setting
- At least 6 months of experience in the area of academic support
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively the student are recorded)
- Handling, safeguarding, and protection of sensitive data

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹23,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)



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