Customer Relationship Officer

2 weeks ago

Indore, India Paradise International Trading Full time

**Job Description (JD)**

**Profile**:Customer Relationship Officer (Live Chat)

**Experience**:1.5 Years - 3 Years (Must have exp of customer handling through, chats, mail & calls)

**Location**:Indore

**Remuneration**:2.40 LPA to 3.6 LPA

**Language Preference: Hindi, English, Malayalam etc.**

**NOTE**:

- Must be excellent in verbal & written communication.

**Customer Relationship Officer (Live Chat)**

To be successful as an inside Customer Relationship Officer, you should be persuasive and committed to achieving sales goals. Ultimately, a top-performing inside sales executive should be able to demonstrate strong negotiation, communication, and customer service skills at all times.

**Inside Customer Relationship Officer (Live Chat)**

**Responsibilities**:

- Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
- Developing in-depth knowledge of product features and benefits.
- Utilizing virtual meetings to build relationships with new customers.
- Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
- Advising customers on suitable product selection based on their needs and specifications.
- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
- Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
- Inside Customer Relationship Officer Requirements:

- High school diploma or GED.
- Bachelor's degree in business administration or management, marketing, or related field is preferred.
- Proven sales experience.

**Skills Required**:

- Strong analytical and problem-solving skills.
- Excellent negotiation and consultative sales skills.
- Effective communication skills.
- Exceptional customer service skills.
- Should be an active listner

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,490.94 - ₹24,184.49 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Sapna Sangeeta, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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