IT Support

5 days ago

Pune Maharashtra, India A-1 Technology Full time

Position:

- IT Support
- LMS, LOS, Production Support, Issue Tracking, Escalation Handling, Stakeholder Coordination, Shift Support, Documentation, Communication, Non-Technical Support"
- Experience:

- 5 Years
- City:

- Pune
- Country:

- India
- Job Description:

- We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role. Key Requirements: Must have cleared Pre-Employment Requisites (PREP). Minimum 5 years of relevant experience in production support. Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory. Ability to handle escalations, support end-users, and coordinate with internal teams. Strong communication and coordination skills. Ability to document and track issues effectively. Work Schedule: 5-day working week (any 5 days, including Saturday or Sunday). Rotational Shifts: 10:00 AM - 7:00 PM 2:00 PM - 11:00 PM Key Skills: Production Support Issue Tracking and Escalation Management Awareness of LMS and LOS Non-technical Stakeholder Coordination Shift Flexibility "
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