Customer Service Associate

3 days ago


Thane, India Suryoday Small Finance Bank Ltd Full time

Company: Suryoday Small Finance Bank

Department: Credit Risk & Compliance Team

Employment Type: Off-roll (Third Party Payroll)

Location: Belapur, Navi Mumbai

Experience: 0-2 years (Freshers can also apply)

Job Overview:
Key Responsibilities:
'¢ Handle inbound queries related to credit risk, compliance, and banking services.

'¢ Provide accurate and timely resolutions to customer queries and complaints.

'¢ Coordinate with internal teams for query resolution wherever necessary.

'¢ Ensure adherence to banking policies, compliance guidelines, and customer service standards.

'¢ Maintain proper records and documentation of all queries and resolutions.

'¢ Contribute to process improvements based on customer feedback.

**Required Skills**:
'¢ Strong verbal and written communication skills.

'¢ Ability to handle queries with patience and professionalism.

'¢ Basic knowledge of banking operations (added advantage).

'¢ Proficiency in MS Office (Excel, Word, Outlook).

'¢ Good problem-solving and coordination skills.

Eligibility Criteria:
'¢ Graduate in any stream.

**Job Type**: Off-roll (Third Party Payroll)

Work Mode: Work from Office

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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