Customer Service Associate
3 days ago
Company: Suryoday Small Finance Bank
Department: Credit Risk & Compliance Team
Employment Type: Off-roll (Third Party Payroll)
Location: Belapur, Navi Mumbai
Experience: 0-2 years (Freshers can also apply)
Job Overview:
Key Responsibilities:
'¢ Handle inbound queries related to credit risk, compliance, and banking services.
'¢ Provide accurate and timely resolutions to customer queries and complaints.
'¢ Coordinate with internal teams for query resolution wherever necessary.
'¢ Ensure adherence to banking policies, compliance guidelines, and customer service standards.
'¢ Maintain proper records and documentation of all queries and resolutions.
'¢ Contribute to process improvements based on customer feedback.
**Required Skills**:
'¢ Strong verbal and written communication skills.
'¢ Ability to handle queries with patience and professionalism.
'¢ Basic knowledge of banking operations (added advantage).
'¢ Proficiency in MS Office (Excel, Word, Outlook).
'¢ Good problem-solving and coordination skills.
Eligibility Criteria:
'¢ Graduate in any stream.
**Job Type**: Off-roll (Third Party Payroll)
Work Mode: Work from Office
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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