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Customer Service Associate
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**Job Title: Customer Service Associate - Dermatology Clinic**
**Job Summary**: The Customer Service Associate at our dermatology clinic plays a vital role in ensuring exceptional customer service and a positive experience for patients. This role involves answering patient inquiries, scheduling appointments, providing information about dermatology treatments, handling patient concerns, and maintaining a smooth clinic operation.
**Key Responsibilities**:
- **Patient Inquiries**:
- Provide accurate information on available treatments, product recommendations, and dermatological procedures.
- **Appointment Management**:
- Schedule, confirm, and reschedule patient appointments, ensuring proper follow-ups.
- Coordinate with doctors and other staff to ensure efficient use of time and patient scheduling.
- **Patient Assistance**:
- Assist patients with insurance inquiries, billing questions, and treatment-related concerns.
- Explain the clinic's policies, procedures, and patient care protocols to ensure a smooth experience.
- **Complaint Resolution**:
- Address and resolve patient complaints or issues in a professional and empathetic manner.
- Ensure patient satisfaction by providing timely solutions or escalating issues to the relevant staff.
- **Record Keeping**:
- Maintain accurate records of patient interactions, appointments, and treatment histories.
- Ensure that patient information is up to date and compliant with privacy and health regulations.
- **Promotions and Education**:
- Inform patients about available skin care products, promotions, or new treatments offered at the clinic.
- Provide guidance on general skincare and pre/post-treatment care instructions as directed by medical staff.
- **Collaboration with Medical Team**:
- Work closely with dermatologists, nurses, and other staff to ensure seamless patient care.
- Relay important patient information to the medical team as required.
**Skills and Qualifications**:
- Proven experience in customer service, preferably in a healthcare or dermatology setting or BPO or KPO or Call center
- Strong communication skills with the ability to engage with patients in a friendly, clear, and professional manner.
- Empathy and patience to handle various patient concerns and queries.
- Organizational skills to manage multiple tasks, appointments, and patient requests efficiently.
- Ability to maintain confidentiality and handle sensitive patient information.
- **Work Environment and Culture**:
- Join a team where bonding and direct communication amongst employees and managers is encouraged. We prioritize the growth and development of our employees.
**Working Hours and Schedule**:
- Full-time position
- 9 hours day shift
- **One weekly off (on a weekday only as weekends are working)**
**Salary and Benefits**:
- Starting at Rs. 13,000 - 20,000 per month, based on skills and experience
- Benefits include:
- Yearly Paid & Sick Leaves
- Employee discounts and store credit points
- Annual performance-based bonus
**Experience and Education**:
- Min 2 Years Preferred: Experience in relevant fields and customer-facing positions
- Minimum HSC Passed.
**Application Process**:
- **Application deadline: 28th February 2025**
**Contact Information**:
For any queries, **contact Ms. Shweta via WhatsApp or phone at +91 83568 43523 between 12pm to 6pm**
**Additional Information**:
We are looking for someone who is committed to long-term employment, has a pleasant personality, and excels in communicating with people. If you have a smiling face and a friendly demeanor, we’d love to hear from you
**Join us and be part of a dynamic team dedicated to excellent skincare service**
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00- ₹20,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Overtime pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
- Marathi (required)
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Commission pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
**Speak with the employer**
+91 8356843523
