Customer Service Associate

5 days ago


Thane Mumbai, India Tech Mahindra Limited Full time

Job Description As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities - Handle customer calls professionally and empathetically - Resolve queries and provide timely, accurate solutions - Document customer interactions and maintain records - Meet performance metrics including call quality, resolution time, and customer satisfaction - Participate in training and quality assurance programs - Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications - Minimum qualification: 12th pass or graduate - Excellent verbal communication skills in English (neutral accent preferred) - Basic computer proficiency and typing skills - Willingness to work in rotational shifts (including nights/weekends) - Patience, adaptability, and a customer-first attitude



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