Domain Trainee

**Ready to shape the future of work?**
**At Genpact, we**don’t** just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re** leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how**we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

**If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team**that’s** shaping the future, this is your moment.

**We are looking for someone with**deep** understanding of**entire** order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly**high pressure** business environment while being a great teammate**

**Responsibilities**

**Work closely with external and internal parties to**identify** and manage customer payment discrepancies, collection disputes and cash flow.**

**Provide customer service support as it pertains**to Insurance** premium collections, resolution of disputes, aged items as well as any other communication/reconciliation queries**

**Review monthly payments and transfers due to Brokers, inter-company settlements and other stakeholders**

**Partner with external and internal customers to**identify** and make process improvement recommendations and address any audit/compliance concerns**

**Work closely with Finance,**IT** and other stakeholders in the development of future reports,**systems** and workflows**

**Maintain positive customer service relationships with Brokers/Policy Holders and various external and internal customers**

**Qualifications we**seek** in you**

**Minimum Qualification**

**Completion of College diploma / University degree in Business Administration,**Accounting** or**another** relevant field**

**Meaningful experience in Order to Cash**

**P**revious** experience in insurance and products is highly**desired.**

**Preferred Qualifications**

**Excellent Knowledge in** Collections and Cash Applications**

**Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; proven ability to**analyze** and problem**seek**; ability to detail, plan, market, and execute programs.**

**Selection Process**

**Initial Phone/Video Interview**: A preliminary interview to assess their skills, experience, and cultural fit for the Role.**

**Why join Genpact?**
- **Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation**:

- **Make an impact - Drive change for global enterprises and solve business challenges that matter**:

- **Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities**:

- **Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day**:

- **Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress**

**Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.**
**Let’s build tomorrow together.**

**Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.**

**_Job_**_Domain Trainee_

**_ Primary Location_**_India-Jaipur_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jul 29, 2025, 5:15:26 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_