Domain Trainee – O2C/Accounts Receivable 27/08/2025

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Domain Trainee - O2C/Accounts Receivable

We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammate

Responsibilities

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Work closely with external and internal parties to identify and manage customer payment discrepancies, collection disputes and cash flow.

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Provide customer service support as it pertains to Insurance premium collections, resolution of disputes, aged items as well as any other communication/reconciliation queries

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Review monthly payments and transfers due to Brokers, inter-company settlements and other stakeholders

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Partner with external and internal customers to identify and make process improvement recommendations and address any audit/compliance concerns

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Work closely with Finance, IT and other stakeholders in the development of future reports, systems and workflows

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Maintain positive customer service relationships with Brokers/Policy Holders and various external and internal customers

Qualifications we seek in you

Minimum Qualification

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Completion of College diploma / University degree in Business Administration, Accounting or another relevant field

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Meaningful experience in Order to Cash

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Previous experience in insurance and products is highly desired.

Preferred Qualifications

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Excellent Knowledge in Collections and Cash Applications

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Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills proven ability to analyze and problem seek ability to detail, plan, market, and execute programs.

Selection Process

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Initial Phone/Video Interview: A preliminary interview to assess their skills, experience, and cultural fit for the Role.

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Client Interview: An interview between the client and the shortlisted candidates. The client interview may focus on specific aspects that are important to the client, such as experience, domain knowledge, or client-facing skills.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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