Guest Relation Executive(Females Only)

2 days ago

Mumbai Maharashtra, India OdeSpa Full time

**Position Title**: Guest Relations Executive
**Location**: Ode Spa & Wellness
**Reports To**: Spa Manager / Operations Manager

**Key Responsibilities**:

- **Guest Interaction**:

- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Assist guests with inquiries about spa services, treatments, and products.
- Provide guests with detailed information about the spa's facilities, policies, and offerings.
- **Customer Service**:

- Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction.
- Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience.
- Maintain a calm and friendly demeanor even in high-pressure situations.
- **Booking & Reservations**:

- Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling.
- Assist guests in selecting appropriate services based on their preferences and needs.
- Process payments and handle guest transactions in accordance with company protocols.
- **Guest Experience Enhancement**:

- Ensure the spa environment is welcoming, clean, and organized at all times.
- Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages).
- Offer personalized recommendations to guests based on their preferences and past visits.
- **Administrative Tasks**:

- Maintain accurate guest records, including preferences and past treatments.
- Assist with marketing or promotional activities to attract new guests.
- Ensure all front desk operations are carried out smoothly and in compliance with company standards.
- **Collaboration**:

- Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience.
- Assist with training new staff members on guest relations procedures.
- **Upselling & Retail**:

- Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered.
- Actively contribute to the spa's revenue targets by suggesting add-on services and packages.

**Key Skills & Qualifications**:

- Strong interpersonal and communication skills.
- Customer-focused with a passion for providing an outstanding guest experience.
- Ability to multitask and handle different tasks simultaneously.
- Experience in the hospitality, wellness, or spa industry is a plus.
- Knowledge of spa services and wellness treatments preferred.
- Basic computer and reservation system proficiency.

**Personal Traits**:

- Friendly, professional, and approachable.
- Detail-oriented and organized.
- Calm under pressure with the ability to think quickly on your feet.

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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