Pre Sales Intern

4 days ago

Noida Uttar Pradesh, India SKILLZREVO SOLUTIONS PVT LTD Full time

**JOB DESCRIPTION OF PRE SALES INTERN (ED -TECH )
- NOIDA**

**Core KPIs for Pre‑Sales Intern**

**1. Lead & Outreach Activity**
Number of outbound calls made per day must be between 100-120 depending on connectivity.

**2. Lead Qualification & Conversion Report to submit on daily basis**
Contact rate: % of calls where the lead picks up or responds
Qualification rate: % of contacts that meet criteria and move to demo or next stage
Counselling appointments scheduled (number and % of qualified leads booked)
Conversion rate: % of demos or queries resulting in enrollment or payment

**3. Revenue & Sales Performance**
The Percentage of Revenue generated out of converted leads will be attributed to the counsellor.

**4. Efficiency & Productivity**
2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved.
Hourly Basis activity on CRM will be evaluated.

**5. Follow‑Up & Engagement**
Follow‑up effectiveness: Reminders have to be set on CRM & Call back must be done on time.
Not Connected Leads: At least 3 attempts in a day.

**6. CRM & Data Accuracy**
CRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline.
Data integrity: accuracy of lead info, consent, and status updates

**7. Soft Skills & Quality Metrics**
Call quality score: will be decided based on call audits, adherence to scripts, tone, handling objections
Customer satisfaction metrics such as first-call resolution or NPS feedback where applicable

**## Key Performance Areas (KPAs)**

**KPA Area Description**

Lead dialing & Outreach: Making initial contact, outbound reach
Lead Qualification: Assessing interest, intent, and fit
Appointment Scheduling : Booking demos or counselling calls
Conversion: Converting leads to enrollment
CRM Management : Logging and managing lead data properly
Efficiency & Productivity : Managing call volumes, talk time, follow-ups
Quality & Support Skills :Communication quality, call audits, customer experience

**OUR CORPORATE OFFICE -**

**Plot No.GH01A,Sector -16C T-11, SUITE NO.1901, GREATER NOIDA(WEST),GAUTAM BUDDHA NAGAR-201308**

**DROP YOUR RESUME AT -**

**Talk to HR -9211619917**

**Job Type**: Internship

Pay: ₹5,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement

Work Location: In person

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