Customer Care Executive

6 days ago

Calicut, India Bislap Business Solutions Full time

Key Responsibilities:

- Responding to Customer Inquiries:

- Handle incoming customer inquiries promptly and professionally.
- Listen attentively to customers' concerns and provide accurate information and solutions.
- Utilize knowledge bases or resources to address customer questions effectively.
- Problem Resolution:

- Investigate and resolve customer complaints or issues in a timely manner.
- Escalate complex issues to appropriate departments or supervisors for resolution.
- Follow up with customers to ensure their concerns have been adequately addressed and resolved.
- Providing Service Information:

- Educate customers about services offered by the company.
- Assist customers in understanding product features, pricing, and policies.
- Make relevant recommendations or upsell additional products or services when appropriate.
- Maintaining Customer Records:

- Accurately document customer interactions and transactions in the company's CRM system.
- Update customer information as needed to ensure data accuracy.
- Keep detailed records of customer complaints, feedback, and resolutions.
- Delivering Excellent Customer Service:

- Ensure a high level of customer satisfaction by providing friendly, courteous, and personalized service.
- Handle customer inquiries with empathy and patience, striving to exceed their expectations.
- Actively seek feedback from customers to identify areas for improvement.
- Collaboration and Communication:

- Collaborate with other departments such as sales, technical support, and logistics to address customer needs effectively.
- Communicate customer feedback, trends, and issues to relevant stakeholders to drive improvements in products or services.
- Participate in training sessions or workshops to enhance customer service skills and product knowledge.

Qualifications and Skills:

- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Empathy and patience when dealing with customer inquiries or complaints.
- Problem-solving abilities and the capacity to think critically.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and accuracy in documenting customer interactions.
- Proficiency in using customer relationship management (CRM) software or similar tools.
- Previous experience in customer service or a related field is preferred.
- A high school diploma or equivalent qualification; additional education or certification may be advantageous.

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 9846599299

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