Customer Service Associate

2 weeks ago

Kochi Kerala, India 33 Holdings Global Full time

**To promptly respond to the calls and resolving the Query as per the need.**:

- **Develop objectives for the call center’s day-to-day activities.**:

- **Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.**:

- **Work effectively and performance annually or on an at-need basis.**:

- **Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.**:

- **Organize and maintain forms and office stationery required for front desk activities**:

- **Ensure all standard protocols set by organization are maintained**:

- **Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times**:

- **Organizing and maintaining patient records, consent forms, payment forms, etc.**:

- **Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management**:

- **Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.**:

- **Updates job knowledge by studying new product descriptions; participating in educational opportunities.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Weekend availability

Application Question(s):

- notice period

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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