Executive - Customer Experience
22 hours ago
**Job Posting Start Date**:28 Jan 2025
**Location**: Gurgaon, HR, IN
**Company**:InterGlobe Aviation Ltd
- Job Description
- Key Responsibilities:
Conduct extensive outbound calls to ensure issue resolution and customer satisfaction.
Collaborate with departments like Airport Operations, Call Centre, and Finance to resolve customer concerns efficiently.
Maintain and update records of customer interactions, issues, and resolutions.
Behavioural Competencies:
- Resilience in managing challenging situations.
A customer-centric mindset with a focus on satisfaction and relationship-building.
Strong negotiation and persuasion skills.
Agility and adaptability in a fast-paced environment.
Proactive eagerness to learn and improve.
Effective time management and prioritization skills.
Ability to work collaboratively as part of a team.
Technical Skills:
- Proficient in English and Hindi (both verbal and written).
Strong typing skills with attention to detail.
Eligibility Criteria:
- Educational Qualification: Graduate in any discipline.
Flexibility: Must be comfortable with rotational shifts and rotational offs (includes night shift)
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