Customer Experience

2 weeks ago

Gurugram Haryana, India Scalent Solutions Full time

At Scalent, we are hiring for a Product Operations Analyst with one of our clients based out of Gurgaon.

The Product Operations Analyst is responsible for connecting with individuals and providing
feedback and analysis.

Responsibilities:
seeking relationships. Responsibilities of conducting interviews, matching client profiles,
arranging meetings, and providing feedback.
- As we automate the process, responsibilities will evolve to codify tribal knowledge gained and
human judgment that our AI algorithm can use, to suggest product & service improvement
based on user interactions, protecting the brand and keeping the Club clean/free from bad
actors.

Requirements:

- Bachelor's degree in psychology, sociology, business, communication, or any related field is preferred, but not required.
- 1-2 years experience in client management/customer care/stakeholder management with exceptional communication skills
- Outstanding communication, empathy, and interpersonal skills to connect with diverse clients and cater to their preferences and needs
- Exceptional organizational and time management manage multiple clients simultaneously and a high bar for excellence
- Working knowledge of MS-Excel
- High degree of integrity that being said ability to maintain confidentiality and professionalism in all client interactions

Benefits:

- Competitive salary
- Oppurtunity to grow and develop your career
- Fun and collaborative work environment

We value diversity and are committed to creating an
an inclusive environment for all employees

Pay: ₹400,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 05/02/2025
Expected Start Date: 02/02/2025

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