Associate Service Desk Representative

2 weeks ago

Hyderabad Telangana, India Diebold Nixdorf Full time

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is,, password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is,, cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.

**Required Qualifications**
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

**Why should you join Diebold Nixdorf?**

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
LI-ES2

  • Service Desk Associate

    2 weeks ago

    Hyderabad, Telangana, India Bangalore Strategic Solution Full time

    **Designation** **Service desk Associate** **Language: English (Read + Write + Speak)** **Type Of Support: Voice process** **Shift Pattern: Rotational Shifts (Includes Night Shift 24/7)** **Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days in a week Work place: Bangalore, Pune, Hyderabad, Chennai, Coimbatore** **Experience:...

  • Front Desk Representative

    1 week ago

    Hyderabad, Telangana, India Automotive Manufacturers Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAutomotive Manufacturers Private Limited (AMPL) has been a cornerstone in the automotive industry since its incorporation in 1948. Under the leadership of Shri. Manubhai Sanghvi and Shri. P.P Sanghvi, AMPL has expanded its dealership network across several states, including Maharashtra, Andhra Pradesh, and Gujarat, while associating with...

  • Associate Service Desk Representative

    2 weeks ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Associate Service Desk Representative

    1 week ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Technical Associate – Service Desk

    2 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...

  • Front Desk Representative

    4 weeks ago

    Hyderabad, India iDWTeam Full time

    Company DescriptioniDWTeam is a consulting firm specializing in advanced technologies, including Artificial Intelligence, Machine Learning, Databricks, and SAP Data Migration. By partnering with leading organizations in the Automobile, Manufacturing, and Life Sciences industries, we deliver tailored solutions that modernize enterprise systems and drive...

  • Front Desk Representative

    4 weeks ago

    Hyderabad, India iDWTeam Full time

    Company Description iDWTeam is a consulting firm specializing in advanced technologies, including Artificial Intelligence, Machine Learning, Databricks, and SAP Data Migration. By partnering with leading organizations in the Automobile, Manufacturing, and Life Sciences industries, we deliver tailored solutions that modernize enterprise systems and drive...

  • Front Desk Representative

    3 weeks ago

    Hyderabad, India iDWTeam Full time

    Company Description iDWTeam is a consulting firm specializing in advanced technologies, including Artificial Intelligence, Machine Learning, Databricks, and SAP Data Migration. By partnering with leading organizations in the Automobile, Manufacturing, and Life Sciences industries, we deliver tailored solutions that modernize enterprise systems and drive...

  • Front Desk Representative

    3 weeks ago

    Hyderabad, India iDWTeam Full time

    Company Description iDWTeam is a consulting firm specializing in advanced technologies, including Artificial Intelligence, Machine Learning, Databricks, and SAP Data Migration. By partnering with leading organizations in the Automobile, Manufacturing, and Life Sciences industries, we deliver tailored solutions that modernize enterprise systems and drive...

  • Technical Associate Service Desk

    6 days ago

    Hyderabad, India Genpact Full time

    Job Description Inviting applications for the role of Technical Associate - Service Desk In this role, individual need to provide Level 1 support services with knowledge of Technical/Service desk. Strong customer service orientation. Responsibilities - Provide technical support on Calls/Chats - Windows & MAC troubleshooting - Active Directory - Basic...