Associate Service Desk Representative

6 days ago

Hyderabad Telangana, India Diebold Nixdorf Full time

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is,, password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is,, cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.

**Required Qualifications**
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

LI-KK3

  • Service Desk Associate

    1 week ago

    Hyderabad, Telangana, India Bangalore Strategic Solution Full time

    **Designation** **Service desk Associate** **Language: English (Read + Write + Speak)** **Type Of Support: Voice process** **Shift Pattern: Rotational Shifts (Includes Night Shift 24/7)** **Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days in a week Work place: Bangalore, Pune, Hyderabad, Chennai, Coimbatore** **Experience:...

  • Associate Service Desk Representative

    3 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Associate Service Desk Representative

    15 hours ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Associate Service Desk Representative

    1 week ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Service Desk Engineer

    3 days ago

    Hyderabad, Telangana, India OSI Digital Full time

    Job Title Service Desk Engineer Experience 3-6 Years Location Hyderabad India OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems operational excellence while focusing on business user experience This position will have an opportunity to grow to the next level as Lead...

  • Service Desk Representative

    3 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Service Desk Representative

    2 weeks ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Service Desk Representative

    6 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Service Desk Associate

    6 days ago

    Hyderabad, Telangana, India Genesis HR Services Full time

    Required Exp - Min. 2 Years in IT Service Desk (International Voice) Designation - Technical Process Specialist Skills Required - EOP / MS Exchange/ Office 365 / MS outlook / Shareoint / MS Teams CTC- Upto 6 LPA Fixed + Allowances + Incentves (45k in hand) Notice - Immediate Graduate Location - Hyderabad (Gachibowli) Exp Considered only After...

  • Front Desk Representative

    2 weeks ago

    Hyderabad, Telangana, India PharmSol Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPharmSol is an integrated pharmaceutical services company providing a full range of pharmaceutical services to meet the needs of generic pharmaceutical companies worldwide. We tailor our solutions to suit the specific needs of our clients, ensuring seamless and timely deliverance. With a focus on EU and US Regulatory Compliance, our...