Associate Service Desk Representative

3 days ago

Hyderabad Telangana, India Diebold Nixdorf Full time

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is,, password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is,, cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.

**Required Qualifications**
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

L1-SA1

  • Associate Service Desk Representative

    3 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Associate Service Desk Representative

    15 hours ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Service Desk Representative

    3 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Service Desk Representative

    2 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service...

  • Associate - Service Desk

    2 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    **Description**: **Job Summary**: **Key Responsibilities**: - Provide first-line technical support to end users, addressing issues related to Windows and MacOS operating systems. - Manage and resolve incidents efficiently, ensuring mínimal disruption to business operations. - Handle the IT Service Centre queue, providing walk-in support to staff reporting...

  • Process Associate

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    **Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate- Workplace Services Service Desk

    2 days ago

    Hyderabad, Telangana, India Genpact Full time

    Ready to build the future with AI?_ - At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work...

  • Front Desk Receptionist

    3 days ago

    Kukatpally, Hyderabad, Telangana, India Meera Consulting Ltd Full time

    **Job Title: Front Desk Receptionist** **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Office Manager / Administrative Supervisor **Job Summary**: The Front Desk Receptionist serves as the first point of contact for visitors, clients, and staff. This role is responsible for greeting guests, answering phone calls, handling inquiries, and...

  • IT Service Desk Manager

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeService Full time

    Service Desk Management LeaderWe are seeking a seasoned Service Desk Management professional to lead and optimize our IT service desk operations. This role is ideal for a proactive leader with a strong technical background and a passion for managing and mentoring a high-performing support team.Key Responsibilities:Team Leadership & Management:Lead, mentor,...

  • Customer Service Representative

    2 days ago

    Hyderabad, Telangana, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...