Support Executive

6 days ago

Nagpur, India Ciferon Full time

**JD - Support - Chat Process**

**Job** **Description**

Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is customer support. So we are looking for the support executive for chat process who has a major role in the organization for the growth of both employee and company.

**Roles** **&* **Responsibilities*
- Good communication skills in English
- Ability to handle multiple chats at the same time.
- Quickly build trust and confidence with customer
- Excellent written communication skills.
- Own and resolve customer issues efficiently, effectively and empathetically.
- Good Typing speed.
- When required call the customer to resolve the query.
- Make technical presentations and demonstrate how a product meets client needs.
- Ability to work under pressure and to coordinate several activities simultaneously.
- Strong multi-tasking skills.

**Experience** **Range** - 0 to 2 years

**Salary Range**- 10K to 14K

**Job Locations**:

- Nagpur

**Skills** **required** - Excellent English Verbal & Written Communication Skills

**Job Requisite-** BPO Experience.

**Job Requirement-**

Flexible to work in rotational shifts.

6 days working with 1 day rotational off

**Contact Person**:

- Hajra khan

**Contact Number/ID**:
**Address**:

- Plot 18,19, Near Dainik Bhaskar Office, Untkhana Square, Great Nag Road, Nagpur-440003

**Salary**: From ₹10,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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