Customer Support Executive

5 days ago

Nagpur, India Valethi Technologies Full time

**Job Information**:
Industry
- IT Services

City
- Nagpur

State/Province
- Maharashtra

Country
- India

Zip/Postal Code
- 440002

**About us**:
CREATORS OF BETTER BUSINESS OPERATIONS

We help companies remove process chaos and fast-track business outcomes. We have been helping small to mid-sized and enterprise companies across industries from distribution and manufacturing to consumer goods and health care to achieve greater process efficiency, intelligent and faster decision-making and agility to respond to competitive pressures and transform customer experiences.

Key Responsibilities:

- Manage day to day support requests and tickets received via Zendesk ensuring all SLA obligations are met regarding response and resolution times
- Provide timely and effective technical support to our global user base
- Work closely with the Global Customer Support Manager to ensure that customer service goals and objectives are met for the region
- Diagnose and resolve complex technical issues, including software bugs and system configuration issues
- Escalate product issues to the Global Customer Support Manager as per standard SLA
- Monitor and report on customer satisfaction metrics, identifying opportunities for improvement
- Stay up-to-date with new product features and technical updates as needed
- Participate in the development and implementation of new policies, procedures, and training programs to ensure consistent delivery of high-quality customer support

**Requirements**:
Qualifications:

- 3+ years of experience in technical customer support
- Strong understanding of cloud-based marketing execution platforms and related technologies
- Experience with customer service software and ticket management systems
- Excellent communication and interpersonal skills,
- Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
- Ability to work independently and as part of a team

**Benefits**:

- This is Jr Executive, who would work with Customer Support Manager (L1) in UK shift.

  • Customer Support Executive

    1 week ago

    Nagpur, Maharashtra, India Claim Genius Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionBased in Edison, New Jersey, USA, with development centers in Pune, Nagpur & Hyderabad, India, Claim Genius Inc is the world leader in AI-based vehicle inspection solutions. Our comprehensive suite of AI inspection solutions spans the entire vehicle lifecycle, including insurance underwriting, claims, lease & rental, transportation,...

  • Executive - Customer Support

    2 weeks ago

    Nagpur, India Valethi Technologies Full time

    **Job Information**: Industry - IT Services Work Experience - 4-5 years City - Nagpur State/Province - Maharashtra Country - India Zip/Postal Code - 440002 **About us**: CREATORS OF BETTER BUSINESS OPERATIONS We help companies remove process chaos and fast-track business outcomes. We have been helping small to mid-sized and enterprise companies across...

  • Urgent: Customer Support Executive

    3 weeks ago

    Nagpur, India UPHILL HR Services Full time

    Role Description This is a full-time on-site role for a Customer Support Executive, located in Worli. The Customer Support Executive will handle day-to-day customer interactions, providing excellent customer service, addressing inquiries, and resolving issues. Responsibilities also include offering technical support, managing online support requests, and...

  • Customer Support Executive

    2 weeks ago

    Nagpur, India Avestan technologies Full time

    Job Title: Customer support executive - Domestic and International Skills: English Excellent Communication Skills for International and Hindi Excellent Communication Skill for Domestic Requirement: UG/Graduate/PG Shifts: Rotational shifts for 9hrs Pickup and Drop Facility Available Fresher And Experience both can apply Male Female Both can...

  • Customer Support Executive

    1 week ago

    Nagpur, Maharashtra, India Sath Strategic Services pvt. ltd. Full time ₹ 1,44,000 - ₹ 1,56,000 per year

    *Profile- Customer Support Executive*_*(Chat Process)*_Location- Mihan, NagpurSalary- 13k Fixed*FRESHER CAN APPLY HERE*Pickup and drop services provided by companySkills- Execllent Communication in ENGLISH, TypingGender- Both can apply here*Contact on HR Rutuja*Job Types: Full-time, FresherPay: ₹12, ₹13,000.00 per month

  • Customer Support Executive

    1 week ago

    Nagpur, Maharashtra, India Infitech Human Resources Service Pvt. Ltd. Full time ₹ 30,000 - ₹ 4,50,000 per year

    FULL JOB DESCRIPTIONJob Location : PUNE, Maharashtra.Job Summary : We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have prior experience handling international calls (UK/US process) and excellent communication skills.Key Responsibilities:Serve as the first point of...

  • Customer Support Executive

    5 days ago

    Nagpur, Maharashtra, India Skysoft Technologies Full time

    We have Opening for Customer Support Executive for Retail Industry Freshers can apply Take Google reviews feedback from costomer Customer coordination Location - Itwari Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: - Day shift **Experience**: - Freshers can also apply: 1 year (required) - Are you okay for 11Am to 9Pm: 1 year (required) - Are...

  • Customer Support Executive

    2 weeks ago

    Nagpur, India Botree Software International Pvt Ltd Full time

    **Responsibilities** - Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs - Manage customer expectations of response time, issue resolution and quality support - Generate report on need basis - Technical Support **Technical Skills** Basic knowledge...

  • Customer Service Associate kannada

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Associate

    2 weeks ago

    Nagpur, India Altius Customer Services Pvt Ltd Full time

    **Customer Service Associate** - Job Details & Requirements_ Designation: Customer Service Associate Process Type Experience - min 6 months experience (Preferable) Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹18,000 per month - Requirements_ Must have a excellent command & fluency in English. Clarity of speech and thought is expected...