
Customer Support Executive
6 days ago
**Job description**
**Job Title**:Customer Support Executive
**Location**: Nungambakkam, Chennai
**Reports To**: Sales Manager / Head of Customer Success
**Department**: Sales and Customer Success
**Salary**: 22,000 CTC
**No Target** / Looking for Immediate Joiners**
**Roles and Responsibilities**:
- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
- Understand customer needs and communicate how the product adds value to meet those needs.
- Upsell or cross-sell additional products or services to maximize sales revenue.
- Provide personalized recommendations and suggestions based on customer preferences.
- Follow up with customers to ensure their satisfaction and encourage repeat purchases.
- Order checking and Quality Checks prior to shipping products to customers.
- Follow up with Logistics for tracking shipments, and order fulfilment.
- Make video product demos of sarees and clothes to customers who need more information.
**Key Skills**
- **English communication skills - Oral, Telephonic and Written**:
- Pleasant and sweet temperament
- Systematic follow ups with customers
**Contact**:9043018851 OR WhatsApp
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- Customer support: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Chennai, Tamil Nadu (required)
Work Location: In person
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