Client Operations Associate

**JOB DESCRIPTION**

Join the team where you will be partnering with KYC teams on maintaining controls effectiveness, performing gap analysis for regulatory papers and drafting exams and audit queries to ensure all client KYC records comply with regulatory standards and ensure the high quality and timely completion of all client-level due diligence requirements.

As a Controls associate within our team, you will be an integral part of the global Operations team, supporting all aspects of controls and risk focused agenda, including the fulfillment of Anti-Money Laundering (AML) and Know Your Client (KYC) requirements. You are expected to support all the Regulatory deliverables while ensuring compliance and operational effectiveness for Client Ops acting as a line of defense safeguarding against any compliance or regulatory impact.. Additionally, you are expected to stay current with all regulatory changes and requirements related to client KYC, suitability, and documentation.

**Responsibilities**:

- Ensure process outputs are of high quality, in line with internal quality standards, and escalate any issues to the Global team.
- As a KYC expert, perform holistic in-depth analysis and cross functional consensus building to ensure compliance and strategic alignment.
- Provide advice and guidance to team members to foster an environment of continuous improvement
- Serve as an escalation point for issues and interface with key stakeholders
- Develop and produce critical metrics and reports related to department performance, risk quantification, stratification, and resource capacity limitations.
- Train and develop talent, provide SME/technical support, and identify knowledge gaps to conduct training sessions for high-quality output
- Act as a role model in driving high-quality outputs
- Coordinate the effective completion of each assigned case from initiation to completion, following up with team members for sub-activities across the end-to-end renewal process
- Communicate clearly and transparently, articulating AML/regulatory requirements
- Drive effective issue resolution within policy boundaries, ensuring cases are completed in line with defined service level agreements

**Required qualifications, capabilities and skills**:

- Bachelor's degree with atleast 4 years of experience
- Develop a strong understanding of KYC, AML, and regulatory requirements (e.g., HKMA and MAS).
- Gain strong knowledge of the private banking industry.
- Exhibit strong interpersonal, analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
- Communicate excellently, with fluency in English and Chinese (written and verbal) as appropriate.
- Demonstrated experience in Audit and Risk Management, with the ability to identify, assess, and mitigate risks throughout the client onboarding process
- Experience in conducting internal audits, reviewing processes for compliance, and implementing risk management best practices within financial services or banking operations

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.