Operations Client Service

5 days ago

Bengaluru Karnataka, India State Street Full time

Basic Purpose of Job:
Perform both client facing and operational functions for Custody and Accounting. Research and resolve client inquries and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines. Work Cash Reconciliations and resolve the breaks.

Responsibilities & Tasks Include:

- Responsible for ensuring and reviewing all the CMS requirements such as Daily/weekly recon on Cash, Stock and Income.
- On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
- Conduct independent research to gather and record data from internal systems.
Interact with various internal and external teams as required to obatin the resolution.
- Check for the cash flows, Swifts, Fax and follow up with internal/external teams.
- Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions.

Job Requirements: Education and Experience
- Competent to Expert (Technical) / Advanced Beginner with a Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred.
- Good understanding and exposure to Capital markets.
- Experience 2 - 3 years of related experience preferably from Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Skills/ Knowledge
- Outstanding interpersonal skills to ensure optimum client service and team collaboration.
- Settlements, Reconciliation, Fund accounting and Capital Markets Knowledge
- Strong written and verbal communication skills (in English)
- Excellent attention to detail & organizational skills
- Ability to analyze & solve a problem
- Comfortable multi-tasking in a fast-paced environment
- Computer literate & MS Office expert
- Proactive and able to work independently and as part of a team
- Knowledge of SICAV funds and associated accounting
- Advanced knowledge of cycle and settlement specificities for securities and cash
- Strong time management skills
- Flexibility in re-prioritizing tasks
- Excellent Microsoft Excel and Word skills
- Ability to perform effectively to strict deadlines

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform

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