Operations Client Service

3 days ago

Bengaluru Karnataka, India State Street Corporation Full time

Operations Client Service - Officer

**Manager - Custody Management Services**

**Who we are looking for**:This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Manager is responsible for service delivery to global clients.
The role is responsible for ensuring successful service delivery, contract and SLA documentation and execution, change management, and key performance reporting.

**Why this role is important to us**:
The team you will be joining will be responsible for the client services & Client delivery management roles for entire reporting services that we offer to our clients.

**What you will be responsible for**:

- Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve.
- Provide support during US market hours.
- Define risk environment for business unit and perform **Risk and Control Assessment **to ensure appropriate action is initiated and executed to minimize risk events
- Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation.
- Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed.
- Assists with compliance reviews, controls, and audits as appropriate.
- Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
- Proactive identification of client needs and potential internal issues impacting client satisfaction.
- Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.
- Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
- Liaise with COE's, shared service teams and other business units as required to escalate and resolve client's service/ operational issue.
- Trains, coaches' colleague and provides input to performance appraisals.

**What we value**
These skills will help you succeed in this role
- Strong verbal and written communication skills.
- Strong analytical skills.
- Ability to perform effectively within strict client deadlines.
- Attention to detail
- Team player attitude
- Ability to work on own initiative
- Ability to interact with senior stakeholder both at Offshore and Onshore
- Ability to manage multiple teams under multiple business

**Education & Preferred Qualifications**
- Min 8 years' of experience in Custody - Trades, Cash, FX, Corporate Actions knowledge is must.
- Bachelor's Degree in Finance, Accountancy or Business-related degree.
- Former Client service experience would be an advantage.
- MBA/CFA accreditation would be an advantage.
- Very good working knowledge of Excel.
- Excellent English skills.
- Work US shift

State Street's Speak Up Line

Job ID R-761668
- ABOUT COMPANY
- State Street Corporation
- London, United Kingdom
39000 Employees Investment Banking / M & A

State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment se...

  • Client Service Operator

    7 days ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    **Client Service Operator**: **Job ID**:R0373456 **Full/Part-Time**:Full-time **Regular/Temporary**:Regular **Listed**:2025-02-21 **Location**:Bangalore **Position Overview**: **Job Title: Client Service Operator** **Location: Bangalore, India** **Role Description** The team will be responsible for booking, Amendments, Chasing clients and Executing...

  • Operations Client Service

    7 days ago

    Bengaluru, Karnataka, India State Street Corporation Full time

    Operations Client Service - Associate **Who we are looking for**: This is a position with a high level of responsibility within the Client Operations Service Delivery -Insurance team. The Client Service Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry...

  • Marketing Operations

    2 weeks ago

    Bengaluru, Karnataka, India ORO-The Estate Full time

    Job Title: Marketing Operations & Client Service Department: Marketing Reports To: Director of Marketing / Head of Marketing Location: ORO - The Estate Bangalore Nandi Hills Job Summary: The Marketing Operations & Client Service professional is a pivotal role bridging the gap between marketing strategy and execution, while ensuring exceptional client...

  • Operations Client Service

    1 week ago

    Bengaluru, Karnataka, India State Street Full time

    Who we are looking for: - This is a position with a high level of responsibility within the Client Operations Service Delivery -Insurance team. The Client Service Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting’s.- The role...

  • Insurance Client Operations Service Delivery

    3 days ago

    Bengaluru, Karnataka, India State Street Full time

    Who we are looking for: This is a position with a high level of responsibility within the Client Operations Service Delivery -Insurance team. The Client Service Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting’s. The role...

  • Client Service Associate

    6 days ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    The Client Service Team is a critical part of our Commercial & Investment Bank business. As a Client Service Associate within our Client Service Team, you will play a critical role in executing our vision of superior client service. You will be responsible for various customer service, relationship management, and process simplification activities, as well...

  • Client Service Associate

    4 days ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** The Client Service Team is a critical part of our Commercial & Investment Bank business. As a Client Service Associate within our Client Service Team, you will play a critical role in executing our vision of superior client service. You will be responsible for various customer service, relationship management, and process simplification...

  • Client Service Officer

    6 days ago

    Bengaluru, Karnataka, India Aives Australia Full time

    Must have convincing & sales skills. - Conducting preliminary assessment with the supervision of the Client Service Manager. - Contacting client for Skilled Migration Interview at the Cochin Office Office. - Conduct regular Skilled Migration Interviews at the Cochin Office. - Providing contract, fee sheet, and account details to clients for payments -...

  • Operations Client Service

    1 week ago

    Bengaluru, Karnataka, India State Street Full time

    Roles - Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk - Ensure deadlines / deliverables are met in accordance with the SLA provisions - Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales - Assist clients...

  • Pbe - Client Service Role

    2 weeks ago

    Bengaluru, Karnataka, India Barclays Full time

    Job Title: PBE - Client Service Role Location: Delhi About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank,...