Client Service Operator

2 weeks ago

Bengaluru Karnataka, India Deutsche Bank Full time

**Client Service Operator**:
**Job ID**:R0373456

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-02-21

**Location**:Bangalore

**Position Overview**:
**Job Title: Client Service Operator**

**Location: Bangalore, India**

**Role Description**

The team will be responsible for booking, Amendments, Chasing clients and Executing Brokers for any discrepancies. Monitor and resolving the Queries raised from Settlements/FO Team. Sending Reports to internal Global Relationship Managers for any clarifications.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Responsible for trade activities including trade bookings, reconciliations, controls, liaising with other DB internal areas, resolving discrepancies and exceptions.
- Build and maintain good relationship with clients, External brokers, Front Office, Relationship managers and onshore team.
- Monitor client Credit Utilization and inform product/Risk of any breach.
- Work within the guidelines and controls set by management to avoid operational risk
- Ability to make sound judgment and escalate appropriately.
- Understand business and regulatory requirements and ensure we are aligned with those requirements

**Your skills and experience**
- Background in financial services industry and knowledge of FX products with at least two years of related experience in a similar role; Min 5 years of total experience
- Forwards, Swaps, Options Product Knowledge preferred.
- Understanding of DB’s systems (e.g. Traiana/TRM, RMS, FXPCA), processes and infrastructure would be advantageous.
- College degree
- Excellent organization skills
- Thoroughness and attention to details
- Strong written and oral communication skill
- Strong PC Skills

**Qualifications**:

- Strong customer focus
- Ability to identify and prioritize multiple tasks
- Must feel comfortable working in an international client environment
- Dedication to servicing a demanding client base
- Effective communicator

**What will the employee gain from this role**:

- Gain product knowledge support of a growing cross product business
- Full understanding of DB internal infrastructure interacting with various different systems and workflows
- Establish external and internal client relationship

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Please visit our company website for further information:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

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