Apprentice- Desktop and Service Desk Support

Overview:
Connecting clients to markets - and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

**StoneX**Apprenticeship**

Are you looking to gain real world experience in an entrepreneurial culture? Consider an apprenticeship at a thriving global financial services firm and **_launch your career with StoneX_** A StoneX Apprenticeship will provide development, support, career growth, and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining apprenticeship program. The program will start in January or February and go through until July, where the successful students upon attaining the university degree will be considered for full-time positions that immediately follows the apprenticeship.

**Apprenticeship**Perks**:
In addition to the real-world experience, you’ll gain at StoneX, we’re excited to offer apprentices several perks which include the following:

- ** Compensation**: All apprentices are paid at a competitive rate.
- ** Socials**: Networking and acclimation to the company, office, and city are important aspects of the apprenticeship program. Socials and local favorites are planned at various points, with large events at the beginning and end of your apprenticeship.
- ** Access to Senior Leaders**: Senior leaders are involved in the apprenticeship program from day one, delivering trainings, presenting on firm business, weekly leadership calls, and even attending socials.
- ** Training**: Virtual and in-person trainings to get apprentices onboarded and connected with the company globally.
- ** Mentorship**: Apprentices have a mentor and buddy to help answer any questions and work alongside during your apprenticeship.

**Responsibilities**:
**Position**Purpose**:
The team performs a global, 24x7, first level technical support via phone / remote web sessions. As an apprentice you will rotate within desktop and service desk teams to give an overall understanding and knowledge to resolve various IT issues for internal stakeholders.

**Primary duties will include (not limited to)**:

- Staffs the help desk by answering customer calls, resolving calls, opening help desk tickets and assigning tickets to the appropriate party for resolution.
- Performs basic computer hardware and software troubleshooting as well as basic Office Suite support.
- Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment.
- Provides support in the installation, relocation, modification, diagnosis and repair of micro-computers and/or associated peripheral equipment.
- Provides customer familiarization, if necessary and uses diagnostic procedures and test equipment for problem solving.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Performs work in compliance within specified warranty requirements.
- Maintains prompt and regular attendance.
- Work with IT Leadership for continuous improvement of customer satisfaction.
- Be fiercely committed to delivering the absolute best customer service experience possible.

Qualifications:
**Desirable Technical Skills**
- Knowledge of Microsoft 365
- Basic knowledge of Microsoft Windows 10/11 OS
- ITIL Processes and Procedures
- Read and understand technical documents
- Basic knowledge of computer hardware and software

**StoneX** Essential** **Qualifications**
- Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
- Sound verbal/written communication abilities
- Effective interpersonal skills and strong customer service skills
- Sense of urgency
- Honesty, curiosity, and tenacity
- Strong work ethic and emphasis on attention to detail
- The confidence to fail

**Early Careers Requirements**
- Completed high school with relevant IT diploma or pursuing a relevant bachelor’s degree course from an accredited university
- Finishing university by July-August 2026
- Available for a January 2026 start on a full-time 6-month program

**Working environment**:

- Hybrid (team dependent)
- Open to work flexible hours, including weekends and evenings