Associate, Loan Platforms Support

**About the Role**:
**Grade Level (for internal use)**: 07
**The Team**:
The Loan Platforms division of S&P Global offers an innovative suite of products for its’ clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing, hardware, and software, Loan Platforms is a single system to address market demands and support the entire life cycle of a loan.
**The Impact**:
**What’s in it for you**:
An exciting opportunity for someone with an analytical approach who thrives in a fast-paced environment and has an interest in financial markets.
An opportunity to facilitate and improve the settlement process by providing support to and collaborating with clients and internal teams.
Exposure to an exciting financial market and interaction, on a daily basis, with clients of varying levels of seniority.
An exciting opportunity to learn about finance, banking, and high technology.

**Responsibilities**:
General support of the Platforms
New user onboarding, account maintenance, resolution of client issues or questions, and provide walk throughs on how to operate within the platform.
Creation and maintenance of entity identifiers
Analysis of client administrative details and tax forms
Work with a global team responsible for front-line client services
Must consistently adhere to all internal procedures
Be pro-active in identifying problems. Either work with peers on a resolution or escalate them to management.
Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services
Ad hoc duties and projects as requested by the team leader
**What We’re Looking For**:
Ability to think laterally, analyze, and question processes
Proficient in MS office
Team player
Ability to identify and escalate issues or concerns
Excellent prioritization skills a requirement
Eager to learn with strong analytical and problem-solving abilities
Great organizational skills are a requirement
Must be able handle stressful customer situations with patience and poise
Proficient PC skills, especially in Microsoft Word and Excel.
Ability to review processes and suggest improvements
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
**Divers