
CRM Support Executive
7 days ago
**Position: CRM Support Executive**
**Department**: Office of Student Support Services
**Location**: Chitkara University, Punjab
**Shift**: Mon-Sat, 9 am-6 pm
Role Overview
Manage and optimize the CRM system to efficiently handle student and parent inquiries via helpline.
Key Responsibilities
- Maintain CRM data accuracy, workflows, and user access.
- Handle helpline calls: log inquiries and coordinate follow‑ups.
- Generate reports, analyse trends, and recommend improvements.
- Streamline CRM processes and support the team.
**Requirements**:
- Bachelor’s degree (IT, Business, or related)
- 2+ years in CRM support/admin (preferably education)
- Skilled in CRM tools (Salesforce, Zoho, Dynamics)
- Good communication
- Detail-oriented, problem‑solver, customer‑focused
Pay: ₹9,866.83 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
Work Location: In person
**Speak with the employer**
+91 9875998711
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