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CRM Support Executive

2 weeks ago

Rajpura, India Chitkara University Full time

**Position: CRM Support Executive**

**Department**: Office of Student Support Services
**Location**: Chitkara University, Punjab
**Shift**: Mon-Sat, 9 am-6 pm

Role Overview

Manage and optimize the CRM system to efficiently handle student and parent inquiries via helpline.

Key Responsibilities
- Maintain CRM data accuracy, workflows, and user access.
- Handle helpline calls: log inquiries and coordinate follow‑ups.
- Generate reports, analyse trends, and recommend improvements.
- Streamline CRM processes and support the team.

**Requirements**:

- Bachelor’s degree (IT, Business, or related)
- 2+ years in CRM support/admin (preferably education)
- Skilled in CRM tools (Salesforce, Zoho, Dynamics)
- Good communication
- Detail-oriented, problem‑solver, customer‑focused

Pay: ₹9,866.83 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 9875998711