Retail Store Assistant

**Job Title**: Retail Store Assistant

Experience: 2-4 years

Location: Andheri west

**Reports to**: Area Manager / Regional Manager

**Job Summary**:
The Retail Store Manager is accountable for the overall success of the store, managing staff, ensuring high levels of customer satisfaction, achieving sales targets, and maintaining store standards. This role involves handling day-to-day operations, supervising staff, ensuring product availability, and driving customer engagement. The Retail Store Manager also monitors store performance metrics, creates promotional strategies, and ensures compliance with company policies and procedures.

**Key Responsibilities**:1. Store Operations Management**:

- Oversee the daily operations of the store, ensuring it runs smoothly and efficiently.
- Ensure that the store is well-stocked, clean, and organized.
- Implement and maintain standard operating procedures (SOPs) and ensure staff adherence.
- Monitor opening and closing procedures, cash handling, and store security.

**2. Sales & Profitability**:

- Develop and execute strategies to drive store sales and achieve profitability targets.
- Analyze sales data, customer behavior, and market trends to make informed decisions on inventory, promotions, and pricing.
- Monitor store performance metrics such as sales revenue, conversion rates, and average transaction value (ATV).

**3. Staff Management & Training**:

- Recruit, hire, and train store employees, ensuring that they are equipped with the necessary skills to perform their duties.
- Set work schedules, assign tasks, and monitor staff performance.
- Provide ongoing coaching and performance feedback to store associates to improve customer service and sales.
- Handle employee relations, including resolving conflicts, conducting performance reviews, and managing disciplinary actions when necessary.

**4. Customer Service Excellence**:

- Ensure a high level of customer service by training staff to greet customers, assist with inquiries, and provide product knowledge.
- Handle customer complaints and ensure prompt resolutions to maintain customer satisfaction.
- Implement strategies to enhance the overall customer experience and build customer loyalty.

**5. Inventory Management**:

- Manage stock levels to ensure product availability while minimizing overstock and shortages.
- Conduct regular inventory audits and work with suppliers to ensure timely product replenishment.
- Monitor and minimize product loss due to theft, damages, or mismanagement.
- Oversee the receipt, stocking, and merchandising of products to maintain a visually appealing store.

**6. Visual Merchandising & Store Appearance**:

- Ensure that products are displayed according to company standards and seasonal trends to attract customers.
- Oversee the implementation of in-store marketing and promotional displays.
- Monitor store layout, signage, and cleanliness to create a positive shopping experience for customers.

**7. Budgeting & Financial Management**:

- Manage store expenses, including payroll, utilities, supplies, and other operational costs.
- Create and monitor the store budget, ensuring that expenses are in line with sales goals and profitability.
- Handle cash flow management, including daily cash reconciliation, bank deposits, and petty cash.

**8. Compliance & Safety**:

- Ensure that the store complies with all local, state, and company regulations, including labor laws, health and safety standards, and company policies.
- Maintain safety protocols, including proper handling of hazardous materials, fire safety, and emergency procedures.
- Conduct safety and compliance audits and address any deficiencies.

**9. Marketing & Promotions**:

- Plan and execute in-store promotions and events to drive customer engagement and increase sales.
- Collaborate with the marketing team to implement company-wide promotions and brand initiatives.
- Analyze the effectiveness of marketing campaigns and adjust strategies as needed to improve results.

**10. Reporting & Analysis**:

- Prepare regular reports on store performance, including sales, customer feedback, inventory levels, and staff performance.
- Use data analytics to identify trends and make recommendations for improving store operations and profitability.
- Communicate performance updates and issues to senior management and implement their recommendations.

**Skills & Qualifications**:

- **Education**: Bachelor’s degree in business administration, retail management, or a related field is preferred.
- **Experience**: 3-5 years of experience in retail management or a similar role.
- **Technical Skills**:

- Proficiency in retail software, point of sale (POS) systems, and inventory management tools.
- Strong knowledge of customer service principles, sales techniques, and retail operations.
- **Leadership Skills**: Proven ability to lead and motivate a team to achieve sales targets and deliver excellent customer service.
- **Communication Skills*