Retail Store Manager

3 weeks ago

Mumbai, India Reliance Retail Full time

Job Title: Store Manager

Department: Store Operations

Location: Mumbai

Education: Post Graduation/Graduation

Experience: 4 to 10 years in retail management

Job Description:

Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for driving sales, maintaining high presentation standards, ensuring profitability, and enhancing customer satisfaction across all product categories in the store.

Key Responsibilities:

  • Manage day-to-day operations of the store, including sales, inventory, and team management.
  • Develop strategies to achieve sales targets and profitability goals.
  • Ensure excellent customer service by maintaining high standards of product presentation and store cleanliness.
  • Monitor and analyze sales performance metrics to optimize profitability.
  • Recruit, train, and motivate store staff to deliver exceptional customer experiences.
  • Implement promotional activities and manage merchandising to maximize sales potential.
  • Handle customer queries and complaints effectively to ensure customer satisfaction.
  • Collaborate with regional and corporate teams to align store objectives with overall company goals.

Skills Required:

  • Ability to work under pressure and meet deadlines.
  • Strong customer-centric approach with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills.
  • Demonstrated commitment to excellence and high standards.
  • Proven leadership and team management capabilities.

Education and Experience:

  • Post Graduation or Graduation in any discipline.
  • Minimum 4 to 10 years of experience in retail management, preferably in the fashion industry.

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