Store Manager

About Us: Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries in Premium to Luxury segment of Retail. RBL began operations with a mandate to launch and build international and domestic brands in the premium-to-luxury segment across apparel, footwear and lifestyle businesses. Its current portfolio comprises of all long-term partnerships such as Bally, Kate Spade, Emporio Armani, Canali, Coach, Brooks Brothers, Diesel, MUJI, Steve Madden, Superdry, Hunkemoller, Iconix etc. We have 60 International Brands & Omni-channel partnerships in the country with over 700+ point of sales.

About Hamleys: Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Assistant Store Manager / Store Manager –

Retail Grade: A6/M4

Role: An ASM / Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff. As the Store Manager, one will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies. The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

Team Size : 5+

Key Responsibilities:

Store Operations

• Set and agree on store performance targets with Ops Manager

• To be accountable for all aspects of the commercial operation of store by managing the performance of store teams to deliver agreed business targets.

• To ensure that the Store is always merchandised to the Company's desired standard and that, with liaison with the Ops Manager and Merchandise Team.

• Develop and arrange promotional material and in-store displays.

• Undertake store activities such as managing store budgets and updating financial records.

• Prepare detailed reports on buying trends, customer requirements, and profits.

• To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team.

• Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards.

Customer

• Deliver excellent service to ensure high levels of customer satisfaction.

• Respond to customer complaints and concerns in a professional manner.

• To increase the shop customer base by consistently delivering impeccable customer service.

• Promote cross branding for customers to increase the portfolio for them

• Create business strategies to attract new customers, expand store traffic, and enhance profitability.

People

• Hire, train, and oversee new staff.

• Support the employee onboarding process at the time of new joinee

• Handhold the new joinee at the store by assigning buddy and also providing them with instore training

• Motivate the sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance.

• Ensure store compliance with health and safety regulations.

• Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets.

• Ensure store and staff presentation and standards are in line with the brand requirements

• Work on development of team members thereby improving employee engagement.

Processes

• Ensure store processes are clearly defined and communicated to teams and are followed at all the times.

• Support store audits as per schedule.

Desired Skills & Abilities

• High on Empathy

• Strong leadership skills with ability to coach - effectively teach/develop others to next level.

• Good energy levels - with ability to be involved in multiple tasks and ability to juggle.

• Good analytical skills.

• Effective listening and communications skills – simplify communication with ability to put the point across the board.

• Superior understanding of Indian retailing and global trends.

• Good communication and interpersonal skills - understand customer needs

• Good at relationship building - conversion to sales

• Ability to follow brand and store guidelines

• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Education & Experience Required:

• Minimum 8 to 10 yrs. Previous proven Store Manager experience in QSR / Large Format stores.

• Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product. Should be able to share multiple instances of "Customer Delight" and strong "one-to-one relationship building".

• Ability to manage and develop a positive and productive team. Previous experience conducting staff appraisals/dealing with staff issues effectively and nurture their growth within the organization.
• Motivational leadership skills. Must be highly motivated and committed with a can do attitude – thrives on the demands of a busy boutique with enthusiasm, high energy levels and a determination to deliver top class sales from his/her team. Is an inspiring leader.

• Self-starter.

• Exceptional communicator and good at interpersonal skills.

What's in the Magic Box for You:

With its solid management team, loyal customer base, strong cash flow and return on equity, RBL is ideally positioned to successfully execute its growth strategies. Every individual here can bring their purpose to life through their work and be a part of an environment of inspiring leaders. Join Us and become a part of this MAGIC BOX which will unlock your abilities of executing things in a manner and at a pace, where–You will surprise yourself As an Affirmative Action & Equal Opportunity Employer, RBL is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. We welcome qualified applicants for employment without regard to race, color, ancestry, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Opportunity to be a part of a historic and legacy brand Hamleys The scope for a candidate to not only work in the country but also work on International assignments in departments like Marketing , B & M and VM Hamleys is the only brand where in spite of being an adult you will be able to look at products and the magic through the eyes of a child As a Brand we encourage our employees to not only have ownership in what they do, but also have a strong risk taking attitude. A growing brand and the opportunity to create history in the Industry in India. Above all we want our employees to have loads of fun even at work